You pay for the product or you are the product.

This article from Pinboard regarding their experiences in the wake of Yahoo ‘sunsetting’ Delicious has been tearing up the internet all week. It’s a great account of the technical challenges they faced. However, my favorite tidbit was this quote:

Your customers will appreciate that you have a long-term plan that doesn’t involve repackaging them as a product.

Some people don’t mind this. Me? I can’t stand it. I gladly pay for software, services and support in lieu of being aggregated up into a list of sorts.